Frequently Asked Questions (FAQ)
What can I do on your website: InterTradeMall.com?
InterTradeMall.com is one of the fastest-growing online wholesale-to-the public store, where you can purchase over 20,000 products on line with wholesale prices. Due to it's good quality, wide variety and very competitive prices InterTradeMall.com is becoming a favorite place to shop for more and more Americans.
If you would like to purchase in wholesale please visit our website: http://www.InterTradeCorp.com or http://www.InterTradeMart.com.
Do you have store front? Can I visit your store?
We have a store front, which located in
10138 and 10140 Bacon Drive, Beltsville, Maryland 20705 USA, near the Washington D.C.
You are welcome to visit our store front.
What are your store hours?
Our store open hours are:
Mon - Sat. 10:00 am - 8:00 pm.
Sun. 12:00 pm - 5:00 pm.
Can I purchase products from your website? Do I need a license and register it?
Everybody can purchase items from our website. We do not need a business lincense and register it.
Do you have newsleter or coupon? How can I get it?
Yes. we have email newsleter or coupon weekly. You can register to get it for your saving.
How do I place my order?
You can place your order in 6 convenient ways:
Do you ship order to oversea?
- Online: www.InterTradeMall.com.
- Email: sales@InterTradeMall.com.
- Phone: toll free 888-622-7348 or 301-595-8999 / 8998 / 8997.
- Fax: 301-595-8996.
- Stop at our store, located at 10138 and 10140 Bacon Drive, Beltsville, Maryland 20705 USA.
- Mail: 10138 and 10140 Bacon Drive, Beltsville, Maryland 20705 USA.
Yes, We ship orders worldwide. But it takes much longer than shipping within USA.
How do I pay for my order?
We accept major credit cards: Visa, Master Card, American Express and Discover etc. You can pay by credit cards, money order or checks for your order. Checks are subject to check clearance period.
We do not accept checks of foreign currecy.
Also we can ship orders on COD-Cash basis. Payment must be in the form of certified check or money order.
Will I pay shiping for my order?
Yes. the customers will pay for shipping charge, depending on their locations and weight of their orders.
How do I determine shipping charges?
Shipping charges will be calculated based on weight, destination and carrier.
We'll do our best to choice best carrier to save our customer's cost.
For international orders, shipping and handling charges are subject to international shipping rates. And it will take much longer.
How long will it take to get my order?
The most orders will be shipped out by UPS, USPS or Trucking within 24 hours. It will take one to five working days for shiping depending on how far you are from us.
What is your return policy?
For ALL PRODUCTS except FURNITURE:
- We guarantee all merchandise you order from us to be in brand new showroom condition. we do NOT offer seconds or used merchandise. We select our products with great care, buy at below manufacturer cost and pass the HUGE SAVINGS on to you. Moreover, we ship promptly. As much as possible, within 24 hours.
- If you are not satisfied with your order you can return or exchange within 7 days. Guaranteed. Shop with confidence.
How about Furniture order?
We ship furniture orders to the continental US and Canada by UPS or Trucking company.
Most orders will be shipped within 7 business days after payment has been received.
In the event of rare or unexpected delays you will be contacted immediately; You will then have a choice of switching your credit to another product we offer or continure to allow time for the original ordrer to be completed. Feel free to email us to check availalbility.
Your shipping charge will include delivery to your front door or garage at the same address. Inside home deliveries are available at an additional charge.
To ensure safety, your furniture will be carefully wrapped, packed and palletized. In the unfortunate event that your merchandise arrives with damage, please note the damage on the delivery ticket and contact us immediately. Please do not refuse delivery of an entire shipment due to damage of a particular item, as this will delay replacement of damaged merchandise. Any noted damage will be fixed or replaced at no cost to you.
Local customers are welcome to pick up at our warehouse. Please call or email us for appointment.
Your satisfaction is our priority. If you are not satisfied with our product, you can return it within 14 days for a full refund minus all shipping charges. Please email or call us for an authorization number. All items must be returned in original packaging in new condition. Merchandise without original packaging will be refused. Returned merchandise subject to restocking fee.
100% Customer satisfaction guaranteed.
What do HB, FB mean on the furniture section of your website?
HB - Headboard
FB - Footboard
Do you do drop shipping? What do I need to do?
Drop Shipping is a process in which the wholesale purchaser has merchandise sent directly from the wholesaler (blind) to the purchaser's customer.
Drop Shipping has become much more common in recent years. Many on-line retailers use drop shipping services because there is no need to warehouse merchandise. Drop Shipping orders will have no mention of anywhere on the box or on any invoice. The return address on the box will be yours. As far as your customer knows, we do not exist. When they re-order, it will be from you, not us.
Most Drop Shipping orders are shipped without an invoice, although we will put one in the box if you fax or email it to us along with a request to do so.
All Drop Shipping orders must be prepaid. We charge a drop shipping handling fee of $3.00 per order.
You can place order on our website, fill in form with your billing address and your customer's shipping address. Please be sure to indicate "DROP SHIPPING" on the comment.
We'll send your order to your customer with your return address (without our company information), which looks like you directly ship it to your customers. This is a great way for you to increase profit margins without invetory and paper work.
Sorry. we don't drop shpping to oversea at this rime. It takes too much time and not reliable.
Please visit Drop Shipping for detail.
Prices are subject to change without notice.
InterTrade Corp. regrets any errors on our website, but takes no responsibinity for typing errors.
Large quatity price discount available on some items.